Shipping policy

This Shipping Policy explains how orders placed through the MGL Media Shopify store are processed and shipped. Shipping timelines may vary depending on product type, fulfillment partner, destination, carrier service, and seasonal volume.

• Customs, duties, and taxes: International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

• Estimated delivery: Estimated delivery times are provided at checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

• Incorrect shipping information: Customers are responsible for entering accurate shipping details. We are not responsible for lost or delayed packages caused by incorrect or incomplete addresses provided at checkout.

• Lost, delayed, or damaged packages: If a package appears lost, delayed, or damaged, please contact us at [support email] with the order number and relevant details. We will review the issue with the carrier or fulfillment partner when appropriate.

• Order processing: Orders are typically processed within [number] business days after payment is confirmed. Print-on-demand items may require additional production time before shipment.

• Order tracking: When tracking is available, customers will receive tracking information after the order ships.

• Shipping delays: If we become aware that an order cannot be shipped within the stated timeframe, we will make reasonable efforts to notify the customer and provide updated information or cancellation options when required by applicable law.

• Shipping destinations: We currently ship to the US. Some products or shipping methods may not be available in all locations.

• Shipping rates: Shipping charges are calculated and displayed at checkout before the order is submitted.